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  • AI Customer Service Solution, Minds Lab Selected as Best, Most Innovative Company at ITU Telecom World 2017

  • The excellence of MINDs Lab, an artificial intelligence (AI) platform company, was recognized at ITU Telecom World 2017, hosted by the International Telecommunication Union (ITU).



    The K-ICT Born2Global Centre announced that its member company MINDs Lab was selected as the best and most innovative small and medium enterprise at the awards ceremony of ITU Telecom World 2017, which was held last month in Busan, Korea. MINDs Lab was the only Korean company to receive such a distinction.


    ITU Telecom World is the world's largest telecommunication fair, drawing government and industry leaders, firms, and specialists in the ICT industries of countries around the world. Held under the theme "Smart Digital Transformation and Global Opportunity", the event attracted the participation of over 430 tech firms from across the globe.


    MINDs Lab presented its VOC-QC-RS products, which are AI-based solutions for customer contact center analysis and quality control consultant support that have been designed for major domestic and international companies.


    In particular, "", an AI platform developed by MINDs Lab, featuring basic AI technologies, such as speech recognition, natural language processing (NLP), machine reading comprehension (MRC), and Exobrain, designed to enable AI-based question answering (QA), can be applied to large-scale services.


    "" is being introduced into the AI services of large domestic corporations and public institutions, including KEB Hana Bank, insurance companies, telecom companies, and manufacturers.


    Since its incorporation in 2014, MINDs Lab has invested USD 7.96 million (KRW 9 billion) in AI technology. Forbes Asia selected the company as one of Korea's top 10 fast-growing, high-quality startups of 2017, and last year, it received a technology commercialization award from the Ministry of Science and ICT, drawing considerable attention both domestically and internationally. Presently, the tech startup has three offices in North America—its R&D centers in New York and Silicon Valley and R&D and sales marketing office in Vancouver—based on which it is aiming to enter the global market. In particular, MINDs Lab supplied the MINDs VOC, which was launched at ITU Telecom World 2017, to an official vendor of a large global business in North America, demonstrating its technological excellence overseas. In September 2017, with its signing of a strategic business cooperation agreement with Ibiz Academy, a telephone English conversation practice company, MINDs Lab launched AI-based English conversation and call center projects, allowing it to expand the scope of its business.


    CEO Yoo Taejoon of MINDs Lab said, "The technological capability of our AI platform is being recognized for its security and extensibility, and with our solid AI technologies, we will continue providing AI platform services in more diverse industries worldwide."


    For more detailed information on MINDs Lab, please check out






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